New Customer Support Staff Are Employed at Plumbworld
Due to recent position changes within the business, Plumbworld had new openings as a customer support assistant. This is a very important role within the company and has been taken on by new recruit; Jemma Greenway. www.plumbworld.co.uk
Plumbworld are huge players in the online plumbing sector and are essentially ‘THE’ business to buy from when it concerns bathrooms and bathroom suites. They have a comprehensive range of products and some which are completely unique to the business; this makes them the #1 choice for a vast amount of people all over the UK.
As there are a large number of customers at Plumbworld, it is of high priority to ensure customer service and customer relationships are set at a very high standard. To enforce this, there is a strict policy in place which ensures these guidelines are met and that anybody conducting themselves in an inappropriate way when dealing with a customer will be advised on how to behave correctly. However, if this can’t be followed, people are replaced; whereas a damaged customer relation is harder to repair – therefore this area of operation is vital for the business.
Newest recruit to this department is Jemma Greenway, who so far seems to be an enthusiastic, self motivated, hard worker with high ambitions. She looks to be a great addition to an already established team which have welcomed her and gave her a quick run-down of the systems and the way things work there.
James Hickman, Managing Director at Plumbworld is always eager to comment on customer services as he feels it’s one of the defining parts of any business, he commented as follows; “As it’s already known by now, we are very keen on ensuring an efficient team is present at all times to provide our customers with quick responses to any queries and requests they have. As our primary means of support is via email we aim to keep wait times as short as possible so customers can get back to us quickly and this gives the effect of almost having a conversation.”
Customer support staff will commonly receive questions in regards to a customer’s order, whether it’s about a bathroom suite that has been purchased or a power tool from a sister site such as Toolbox; it’s all as important as the rest to deal with.
Plumbworld was established in 1999 by James and Anita Hickman and was later sold to the Grafton Group PLC in December 2006, they now employ over 50 people in their purpose built warehouse and offices and turnover close to £20 million a year. The Plumbworld Empire expands month by month with new additions to staff and websites; the current website count sits at 50+ with more in the pipeline. The websites vary hugely and specialise in anything from Franke sinks and bathroom suites to toilet seats and Mira showers.