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Redwood City, CA, February 21, 2013 – Support.com, Inc. (NASDAQ: SPRT), which enables partners to unlock the potential of technology services, has extended its strategic partnership with OnForce, the leading source for on-site tech talent. The partnership, which includes the integration of the Support.com Nexus platform and the OnForce field service platform, now empowers leading technology companies to meet the growing IT service demands of small businesses across the country.
This partnership brings together the remote technology service solutions provided by Support.com with the vast network of highly qualified on-site field service technicians from OnForce, enabling leading technology companies to offer one-stop IT solutions for their small business customers. The benefit: small businesses now have an easy and cost-effective way to get automated, remote IT support, and on-site field service assistance when needed.
“A challenging economy, tighter margins, and increasingly demanding customers are driving small businesses to find scalable, cost effective service solutions – without comprising quality or customer care,” said Support.com CEO Josh Pickus. “Support.com’s technology service solutions, coupled with OnForce’s extensive network of skilled on-site service technicians, enable us to provide innovative small business solutions for our partners.”
“With small businesses representing about 99.7% of all businesses, there is overwhelming demand for IT solutions that are incredibly flexible and cost-effective. These companies need and want advanced, ‘by the hour’ tech solutions to successfully meet market challenges. Our partnership with Support.com allows us to integrate with leading technology companies and, in turn, provide ultimate choice to small businesses,” said Peter Cannone, CEO of OnForce.
There are approximately 27 million small businesses in the U.S. and more than 500,000 are started each year. To successfully navigate economic and competitive pressures, it is imperative that small business owners maximize productivity, minimize costs, and offer differentiating value (e.g., custom or localized service) to customers. The ability to use the latest technology solutions to solve business challenges is a key component to the survival of small businesses.
Comcast Cable provides small businesses with round the clock remote or on-site technical support of computers, tablets, mobile devices, servers and networks through its Business Class Signature Support offering. “The complete solution offered by Support.com and OnForce is an important part of our strategy to provide comprehensive technology support and a seamless customer experience to our small business subscriber base,” said Daniel Herscovici, Vice President, Signature Support, Comcast Cable.
Support.com, Inc. (NASDAQ: SPRT) enables partners to unlock the potential of technology services. We help leading brands create new revenue streams and deepen customer loyalty through programs that enhance their customers' technology experience. Our solution includes a comprehensive Service Delivery Platform, mobile and desktop apps, a scalable workforce of technology specialists and proven expertise in program design and execution. Our partners include many of the nation's leading communications providers, retailers and technology companies. For more information, please visit us at:www.support.com